FAQs and Shipping Info

Shipping Info

Hey what's the deal with free shipping?

All orders come with free 2-3 day shipping with tracking so you can have peace of mind knowing your order is moving smoothly through our system. No catch!

I haven't received the order yet, what should I do? 

No problem, please verify that the address you provided on check-out is correct. If you never got a tracking number and it has been over 24 hours, contact us!


My JUUL is not producing Vapor?

  • Please try using a cotton swab dampened with a tiny bit of rubbing alcohol (squeezing off any excess first) to clean the contacts on both the pod and inside JUUL where the pod is inserted. This should restore the connection between the pod and the device if any moisture has got on them.
  • There may be a few tiny air bubbles down by the wicks of the JUULpod that can also contribute to the issue. Please try taking the pod out and gently tapping it (mouthpiece side up) on the table and reinserting. That should make the tiny air bubbles rise and re-saturate the wicks. You may also want to try using an alternate JUUL pod to see if that helps.
  • If you continue to have problems, please contact JUULheads Care team.

My JUUL is not charging?

Make sure your JUUL charger is connected to an adequate power source and that the device is making a secure connection to the charging base. Before contacting the JUUL Care team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened cotton swab. If you continue to have problems, please contact the JUULheads Care team.

Do I have to clean JUUL?

Although JUUL does not require much maintenance, we do recommend using a dry or slightly moistened cotton swab to clean the charge contacts and inside JUUL where the pod is inserted.

What’s the best way to store JUUL?

It is best for the battery’s longevity to ensure that the device is not stored for more than 2 weeks with an empty charge. When storing the device for a month or longer, it is best to charge the device fully and remove the pod before storage.

As with all products containing nicotine, the JUUL device should be stored out of reach of children and pets.

Can I take JUUL on an airplane?

We recommend referencing the comprehensive list of items prohibited by TSA. JUUL is safe for travel, but most airlines restrict the use of vaporizers. Exposure to extreme altitude changes like flying on a plane may cause slight leakage in JUULpods especially if they are partially used. We recommend not flying with partially used pods or disposing of them before getting on a plane and using a fresh one when you land. If your JUULpod leaks, it’s best to avoid direct contact with the liquid, but if you get liquid on your hands simply wash with soap and water. You may continue to use a JUULpod if some liquid has escaped, but carefully wipe the liquid off with a clean cloth or tissue before inserting into your device. If leaking persists, please contact the JUULheads Care team.

How long does a charge last?

Depending on your use, a full charge will last roughly one full day or about as much as one JUULpod.

What kind of battery is in the device?

JUUL uses a lithium-ion polymer battery. All portable electronics containing lithium-ion batteries present rare, but potentially serious safety hazards, especially under hot or cold conditions. To assure personal and property safety, charging JUUL should only occur at temperatures between 41°F and 113°F (5°C and 45°C).

Can I overcharge the battery?

JUUL’s smart-charge technology is designed to minimize the risk of overcharging.

How many puffs can I get on a full charge?

Depending on your use, a full charge will last about as much as one JUULpod. One JUULpod is about 200 puffs, however, individual smoking and vaping patterns may vary.

How do I dispose of a JUUL device?

We design our device to be reliable and strive to exceed our 1-year Limited Warranty period — this is not a disposable item like many other e-cigarettes. For disposal purposes, JUUL should be treated as any other consumer electronic device, such as a cell phone. We suggest following your city’s local recommendations for disposing of a lithium-polymer rechargeable battery.